Returns/Refund Policy

We regret that it is not possible to amend, combine or add to an order once it has been posted. If you would like to cancel your order, please email lindaswoolnyarns@gmail.com  immediately. We will cancel your order if we can, but we cannot guarantee that this will be possible. 

If you experience any problems with any of our goods, please contact us by emailing lindaswoolnyarns@gmail.com 

Should any goods you receive from us prove to be faulty, we will arrange for a replacement or refund - whichever you prefer. Before returning faulty goods to us, please contact us by email with a photo of the fault and we will arrange to cover the cost of returning the faulty goods'

Return Shipping

Customer to pay for return shipping and refunded if product is faulty.

Product Condition

The product items must be returned as originally sent, new if in box/unopened/like new in order to return.

Refund Contact Info

Linda's Wool N Yarn Shop, Telephone 01945 581082, Email: lindaswoolnyarns@gmail.com

 

How much time to request a refund

Should you decide to return any goods which are faulty, please ensure you return them to us within 14 days of receipt. 

 

Method Of Refund

To the same form of payment used, Credit/Debit Visa Card, anything else.

How to return items to us

When returning any items to us, please pack your items in appropriate packaging and, if possible, include your original invoice. Please enclose a note to let us know why you are returning, your name, telephone number and whether you would like a refund or an exchange for the items you are returning.

How And Where to Return

If you are not able to include your original invoice, please be sure also to add your postcode on your note so that we can find your order on our system.

Returns

Please post your parcel to the following address:

Linda’s Wool N Yarn Shop, Unit 5, Pond World Retail Park, Lynn Road, Wisbech Cambridgeshire, PE14 7DA